As a Which? Approved Trader, we adhere to the highest standard in renewable installations.
The Which? Trusted Trader Code of Conduct sets out the standards that all endorsed traders must follow to ensure fairness, transparency, and professionalism in their dealings with customers. It covers areas such as providing clear and accurate quotations, carrying out work to a high standard, respecting consumer rights, handling complaints promptly, and maintaining honesty in advertising and communication. The code is designed to protect consumers and give them confidence when choosing a Which? Trusted Trader.
Our Code of Conduct for your Peace of Mind
What is a Which? Trusted Trader?
Which? Trusted Traders is an endorsement scheme that recognises reputable local traders. This includes all kinds of home improvement professionals. The scheme raises standards for consumers by setting a benchmark that all traders need to meet before they can be endorsed.
Just like the Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust.
Did we meet your expectations?
As a Which? Trusted Trader, we are committed to delivering high-quality service that puts our customers first.
Your feedback helps us ensure we meet the standards set out in the Which? Trader Code of Conduct.
How to avoid rogue traders
According to our assessors, you should be cautious of a trader if they:
are vague about their address – dishonest traders don’t want to be traced
regularly change their company name and phone numbers
have a lack of paperwork and give no written quotes
are missing key company information from their invoices
need you to pay upfront and in cash
don't give you cancellation rights – dodgy traders want to be in and out quickly.
While not everyone who meets these criteria is a deceitful trader, most dodgy traders do operate this way.
Look out for accredited installers.
Ideally, you should go for a trader or company that’s registered with the relevant accredited trade bodies and an Alternative Dispute Resolution (ADR) scheme. This will make things a lot easier if something goes wrong. All Which? Trusted Traders must be signed up to an ADR scheme.
Find out their availability, and remember that great tradespeople are often booked in advance and may not be available to start work immediately.
Make sure you check affiliations and certificates, particularly if the job involves electrical work – don’t just take their word for it.
