Privacy Policy

1. Introduction

Certified Renewable Solutions Ltd. Respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact our team, request a quotation, arrange a property survey or purchase our renewable energy products and installation services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Certified Renewable Solutions Ltd. is a UK company specialising in renewable energy and energy-efficient technologies, including solar photovoltaic (PV) panels, battery storage, air source heat pumps and related installation services.

Company details:

• Company name: Certified Renewable Solutions Ltd.

• Company registration number: 16087435

• Registered office: 429–433 Pinner Road, Harrow, England, HA1 4HN

• Telephone: 0203 752 7044

• Email: info@certifiedrenewables.com

• Website: https://certifiedrenewables.com

Certified Renewable Solutions Ltd. is responsible for determining how and why your personal information is processed.

3. Personal Information We Collect

We may collect and process the following types of personal information.

• Contact information

• Full name

• Email address

• Telephone number

• Home or business address

• Property and installation information

• Property details and address

• Roof measurements, photographs and installation requirements

• Energy consumption information and utility details you choose to provide

• Information relating to surveys, quotations and proposed installations

• Customer and transaction information

• Products and services you enquire about or purchase

• Contracts, order forms and correspondence

• Survey fees, invoices, payment confirmations and transaction records

• Installation, warranty and aftercare records

• Website and technical information

• IP address and browser information

• Website usage information

• Cookie and similar tracking technology data, where applicable

We may also receive information from installers, manufacturers, finance providers, certification bodies, referral partners or other organisations involved in delivering our services, where appropriate and lawful.

4. How We Collect Your Information

We may collect your personal information when you:

• Complete an enquiry or contact form on our website.

• Request a quotation or renewable energy consultation.

• Arrange or attend a property survey.

• Purchase our products or installation services.

• Contact us by telephone, email or other communication channels.

• Subscribe to receive company news, updates or promotional offers.

• Interact with our website or provide information through authorised third parties.

Where we obtain information from another organisation, we will handle it in accordance with applicable data protection requirements.

5. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including:

• Responding to enquiries and providing quotations.

• Assessing property suitability and preparing renewable energy proposals.

• Arranging surveys, installations and delivery schedules.

• Processing contracts, orders, invoices and payments.

• Coordinating installations with relevant manufacturers, installers and service providers.

• Managing warranties, commissioning documentation and aftercare support.

• Meeting legal, regulatory, certification and record-keeping obligations.

• Improving our website, customer experience and services.

• Sending marketing communications where permitted by law and, where required, with your consent.

We will only use your personal information for purposes that are lawful and compatible with the information provided to you.

6. Our Lawful Basis for Processing

Under UK data protection legislation, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following:

• Contract: To provide quotations, arrange surveys, fulfil orders, carry out installations and provide aftercare under a contract with you, or take steps you request before entering into a contract.

• Legitimate interests: To manage our business, respond to relevant enquiries, maintain business records, improve our services and protect our systems, provided these interests do not override your rights and freedoms.

• Legal obligations: To comply with applicable legal, tax, accounting, consumer protection and regulatory requirements.

• Consent: Where required, including certain marketing communications and the use of non-essential cookies or similar technologies.

You may withdraw consent at any time where we rely on consent as our lawful basis. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Your Personal Information

We do not sell your personal information to third parties. However, we may share relevant information where necessary with:

• Manufacturers and suppliers of renewable energy equipment.

• Installation teams, subcontractors and technical service providers.

• Distribution and delivery companies.

• Certification bodies, accreditation organisations and warranty providers.

• Relevant network operators and regulatory authorities, where required for installation or compliance purposes.

• Payment processors, accountants, insurers and professional advisers.

• Finance providers or authorised finance intermediaries where relevant to a service you request.

• Website hosting, IT support, customer management and other service providers acting on our behalf.

• Government bodies, regulators, law enforcement agencies or courts where disclosure is legally required.

We aim to share only the information necessary for the relevant purpose. Where appropriate, we require service providers to protect personal information and process it securely.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure systems, restricted access to customer records and appropriate procedures for handling personal information.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil contracts, provide aftercare, maintain warranty records, meet legal obligations and resolve disputes.

Retention periods depend on the type of information and the circumstances. For example:

• Enquiry records may be retained for a reasonable period to respond to enquiries and manage potential business relationships.

• Customer, contract, invoice and payment records may be retained for applicable legal and accounting periods.

• Installation, commissioning and warranty records may be retained for the relevant service, warranty and legal requirements.

• Marketing information may be retained until you unsubscribe or it is no longer required, subject to applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure that the website functions properly, remember preferences, understand website usage and support marketing activities.

Strictly necessary cookies may be used where required for website functionality. Where consent is legally required, we will seek your consent before placing or using non-essential cookies.

You can manage cookies through our website's cookie settings, where available, or through your browser settings. Disabling certain cookies may affect website functionality.

If we use analytics or advertising tools, the relevant cookie information and consent arrangements should explain what information is collected and how it is used.

11. Marketing Communications

We may send information about our products, services, promotions and renewable energy solutions where permitted by applicable marketing and data protection laws.

Where required, we will obtain your consent before sending electronic marketing communications.

You can opt out of marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at info@certifiedrenewables.com.

Opting out of marketing will not affect essential communications relating to an existing quotation, contract, installation, payment, warranty or customer service request.

12. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Request deletion of your personal information in certain circumstances.

• Restriction: Ask us to restrict how we process your information in certain circumstances.

• Objection: Object to certain types of processing, including processing based on legitimate interests and direct marketing.

• Data portability: Request your information in a portable format where the legal requirements apply.

• Withdraw consent: Withdraw consent where processing is based on your consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details in Section 2. We may need to verify your identity before responding.

13. International Data Transfers

Some of our website, email, IT or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation, including using an applicable adequacy regulation or decision or appropriate safeguards where required.

14. Children's Privacy

Our services are intended primarily for adults, homeowners and businesses. We do not knowingly collect children's personal information for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

15. Complaints and the Information Commissioner's Office

If you have concerns about how we collect, use or protect your personal information, please contact us first so that we can investigate your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

Telephone: 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any revised version will be published on this page, together with an updated revision date where appropriate.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

17. Contact Us

If you have any questions about this Privacy Policy or how Certified Renewable Solutions Ltd. handles your personal information, please contact us.

Certified Renewable Solutions Ltd.

• Email: info@certifiedrenewables.com

• Telephone: 0203 752 7044

• Address: 429–433 Pinner Road, Harrow, England, HA1 4HN

• Website: https://certifiedrenewables.com

Thank you for trusting Certified Renewable Solutions Ltd. with your renewable energy requirements.